PSBA Service Portal FAQ’s
What is the PSBA Service Portal?
The PSBA Service Portal is designed to provide Welsh public sector organisations with online access to PSBA service related information via a single point of access.
Access to the portal is governed by log-in credentials which then profile the displayed content so that the user can see only the information that is pertinent to them.
The current functionality of the Portal is as shown below:
- Home page – View introduction, overall service status and notifications
- Requests - Raise a general request and to view a list of requests
- Connectivity Orders - Request a quote and to view a list of quote requests
- Site Visits - View a list of planned site visits
- Network Reporting - View sector level reports
- Network Status – View the status of the network at site level
- Incidents - Ability to raise an incident and view a list of all incidents
- User Administration - Create a new user
Will access to the PSBA Service Portal be of use to me?
The PSBA Service Portal is designed to provide Welsh public sector organisations with online access to PSBA service related information, raise and view service related requests and request quotes for new connectivity services.
Only authorised users in approved organisations with a signed Connect Agreement are able to get access. If you are involved in ordering PSBA services, managing their delivery, providing first-line support to your users or want more technical information on the performance of your PSBA services then you may need access to the PSBA Service Portal.
The level of functionality available to users depends on the individual and their role within the organisation. Only information relevant to your organisation is displayed.
What is a PSBA Connect Agreement?
The PSBA Connect Agreement is a document signed by a Recipient and Logicalis to enable ordering and use of PSBA services. This needs to be signed before access to the PSBA Service Portal can be provided.
How do I get help or find out more about the Portal?
For further information on the PSBA Service Portal or to get support with its use contact the Wales MSC on 0845 602 7155 in the first instance.
How do I get an access login for the PSBA Portal?
To access the PSBA Service Portal enter the following URL: https://portal.psba.org.uk/wps/myportal
A logon for the Portal can be requested via the Wales MSC on 0845 602 7155 or via the designated Administrative user for your organisation.
Access to the PSBA Service Portal is managed by an Administrative User within each Recipient Organisation, who is able to set up new portal users within his or her Recipient Organisation. Administrative User are set up when a new Recipient Organisation becomes a customer for PSBA services.